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AG Field Service Technician

Responsibilities:

Reporting to Field Service Supervisor, successful candidate will perform service activities at job sites and customer locations on Agriculture Equipment and Heavy Equipment for customers and/or sales and/or rental fleet equipment.

  • Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
  • Communicate with internal and external customers in a manner that promotes a positive relationship.
  • Work overtime as needed within labor law guidelines.
  • Perform the following service operations on AGCO, Caterpillar and allied equipment with occasional supervision
  • Analyze and diagnose equipment malfunctions
  • Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems
  • Performs the work in the field and/or at the shop on Caterpillar, AG equipment and/or various equipment as assigned
  • Write service reports that accurately document diagnosis and repairs performed
  • Prepare required documentation including work orders, parts lists, and time cards in an accurate and timely manner to enable other employees to do their job in a timely manner.
  • Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
  • Perform assigned tasks in a timely, accurate, and efficient manner
  • Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis
  • Project a positive professional image with customers
  • Develop and maintain a strong customer service relationship with all customer contacts
  • Other duties as may be assigned by the supervisor

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain an acceptable safe driving record
  • Lift truck operator certificate
  • Maintain a tool inventory sufficient to perform assigned tasks
  • Hold a current Commercial Driver s License
  • Must have excellent proficiency on menu driven main-frame computer systems and with AGCO and CAT PC and windows driven software

EDUCATION and/or EXPERIENCE
Associate's degree in a related field and six (6) years heavy equipment service experience or equivalent combination of education and experience

  • Ability to read, analyze, and interpret general business reports, technical procedures, or governmental regulations
  • Ability to write coherent and logical service reports that can be understood by internal and external customers
  • Ability to apply concepts of basic math and algebra
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to grasp and to perform mechanical service activities. The employee is frequently required to talk or hear. The employee is required to stand, walk, stoop, kneel, crouch, climb, balance, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and to pull and apply rotation force on stationary and moveable objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. The employee will regularly work around moving mechanical parts and is regularly exposed to vibration, fumes, toxic or caustic chemicals, airborne particles, and risk of electrical shock. The noise level in the work environment is usually loud. This position requires the employee to work outdoors in inclement weather and can experience periods of extreme heat, cold, and dampness.

Peterson Tractor Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.



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